We are extremely grateful for the support our colleagues, clients and peers showed us by attending GroundFloor Media’s Denver South by Southwest (SXSW) Download event on April 5. We were even more appreciative of the time, effort and dedication that our friends Lauren Preston of Qdoba Mexican Grill and Chris Clemens of CCT Advertising put into their presentations and event prep. GFM could not have done it without them!
A few questions went unanswered due to time constraints, but we didn’t want to pass up an opportunity to weigh in with our opinions. If you did not have a chance to ask a question, please don’t hesitate to email it to us (jlicko@groundfloormedia.com and aanderson@groundfloormedia.com).
Q.) In addition to trust and authenticity, what are the elements of building a community quickly?
Alexis’ take:
First, make sure that you are doing an audit of all your existing communications channels, on- and offline, to make sure you are taking advantage of all the areas where your audiences are already gathered. Do you have a newsletter database? Upcoming events? Volunteer, donor or board membership databases? All of those channels are ripe for cross-promoting your online community and encouraging them to join you on the new social platforms you build. Second, do not be afraid to experiment with paid awareness tools that complement your organic content. Targeted Facebook ads, for example, can provide a strong boost to community numbers when the message and call to action are both clear and compelling.
Jim’s take:
In addition to Alexis’ thoughts above, I would add that you have to be social if you want to excel in the social media space. Seek out thought leaders in your industry, known customers, employees, friends of your company, and vendors. Then engage with them on social platforms. Answer their questions, participate in their conversations, and ask them questions. Finally, set up search terms to discover who is talking about your products, your brand and your industry. Approach these audiences the same way – talk with them, not at them. It may take a little effort, but your community will grow faster than you think, and it will be an authentic group that is already engaged on some level with your brand and/or industry.
Q. What are examples of giving people an experience, involving followers/customers?
Alexis’ Take:
Instagrid, an emerging photo-sharing service that seeks to connect brands with influential Instagram users, created a unique user experience for Warby Parker glasses. Approximately 80 Instagram users in New York City with strong followers and an interest in fashion were invited to a #WarbyWalk through Central Park. They met with a brand representative, were encouraged to take photos of the glasses around the park and were asked to tag all photos with the hashtag #WarbyWalk. Not only did Warby create a fun experience, they deepened relationships with potential customers by merging an online platform with offline relationship building.
Jim’s take:
We mentioned the AmEx/Jay-Z #syncshow, which was a great online/offline experience mixed with offers and giveaways. In addition, I attended a SXSW session by Lomography where the presenter discussed how the brand taps into an existing and enthused photography community, and provides them with a venue to share photos, camera tips and development tips. They do a great job embracing social while also promoting their physical locations. Finally, both Alexis and I attended a session revolving around the AMC series Mad Men and its character’s parody Twitter handles. It is a great case study in taking something that exists offline, and providing an extension for the audience to further engage, ask questions, see plot lines play out beyond the show, and really, build an even more loyal community utilizing the 24/7 nature of social networks.
Q.) How do you convince your company they should send you to SXSW?
Alexis’ take:
Identify how social media and digital trends can positively impact your company, from the bottom line to employee relations, and develop a proposal that outlines how your attendance at SXSW will help in all of these key areas. Show executives how you will raise awareness for the company while on the ground in Austin, how attending SXSW may give you a leg up on competitors, and what steps you will take after SXSW to put best practices into action. Treat your SXSW plane ticket and badge as a proposal you have to win, and then follow through on your ideas!
Jim’s take:
Make a list of areas where your company should have a better understanding in the social space, or areas/topics that you’re currently struggling with (e.g., metrics). Then do your research on the past few years’ sessions that fit within those categories. Show your company’s decision makers what you expect to learn, and what your timeline is for implementing change or making progress after the show. SXSW is a conference that provides roughly 300 sessions per day for five days. I’ve searched and cannot find a conference for digital and social media efforts that provides more or better content, and with the same high-caliber speakers. Just be sure to sell it in early (September at the latest), get your badge, and find a hotel. They sell out quickly.
~Alexis & Jim

Thanksgiving came a bit early to GroundFloor Media (GFM) this year.
In the weeks leading up to the annual kick-off to the holiday season, Alexis Anderson, Amanda Brannum, Kimmie Greene, Laura Love-Aden and Jennefer Traeger, aka the Colfax Crew, set out to collect personal hygiene products and clothing donations to support the Colfax Community Network (CCN), an organization dedicated to providing information and programs to the children and families residing in low-income and transient housing (primarily residential motels) along Colfax Avenue in Denver.
On Nov. 17, the team filled three cars with donated goods and that was just the beginning.
Once the cars were unloaded, the fun began as the team spent the afternoon volunteering with the kids from the CCN afterschool program. The program strives to create an afternoon of “normalcy” – a break for kids who are likely heading home to unpredictable circumstances.
The kids, ranging in age from 5-11, gathered together to read and share stories about the day before eating homemade snacks and starting homework. Toward the end of our time together, pencils and notebooks were traded in for straw hats and stuffing to build two scarecrows for the CCN garden. The GFM team worked with the kids throughout the afternoon, engaging them about their favorite foods, music and hobbies, as well as helping them with spelling and math.
We felt lucky and proud to spend time with the kids and staff at CCN and urge anyone with two hours to spare to reach out and volunteer their time. The connections are invaluable and remind us in the midst of the mayhem of Black Friday and Cyber Monday about the true meaning of the holidays and giving.
Our involvement with Colfax Community Network is part of the agency’s 10th Anniversary Get Giving campaign. GFM is celebrating 10 years in business by donating a total of $10,000 to four Denver-area nonprofits – $2,500 per organization – Colfax Community Network, Underwearness, Morris Animal Foundation and Dress for Success. In addition to the cash donation, GFM staff divided up into four teams to collect community donations and volunteer time for each organization.
It’s not every Sunday afternoon that we find ourselves knee-deep in thousands of pairs of kids’ underwear. Now before you go calling the authorities, consider this: according to the Colorado Health Foundation’s most recent Colorado Health Report Card, more than 143,000 children in Colorado live in poverty. Our state ranks 14th in the nation for children living below the poverty line.
What do these things have to do with each other? Well, this holiday season thanks to a start-up charity called Underwearness, thousands of kids will receive new, clean underwear – something most of us take for granted, but for many underprivileged kids it is a rare extravagance. As part of its Get Giving 10th Anniversary campaign, GroundFloor Media’s Underdogs team (Wendy Artman, Carissa McCabe, Amy Moynihan, Claire Mylott and Ramonna Robinson) helped Underwearness founder Koree Khongphand-Buckman purchase and hand-sort thousands of pairs of girls’ and boys’ underwear. Koree started Underwearness out of her home when it came to her attention that some poverty-stricken children do not have underwear — clean or otherwise.
With Koree’s help the Underdogs team literally emptied the aisles at the local Kmart, then proceeded to count, sort by size and gender, and jam-pack boxes to help fulfill orders for several nonprofit organizations around town, including Safehouse Denver.
As we were diligently counting and sorting, what struck us most was the sheer volume of underwear needed by each organization. Safehouse Denver alone needed more than 1,000 pairs of varying sizes of underwear to accommodate the boys and girls it serves. All of us who volunteered that afternoon are mothers ourselves, and it was hard not to think about our own children and how fortunate we are to be able to provide for them. By literally being knee-deep in underwear destined for shelters, our eyes were truly opened to the dire straits of other Colorado families. There is something particularly enlightening about holding another child’s basic needs in your hands that stops you in your tracks.
In an effort to include GFM team members outside Colorado, too, the Underdogs have joined forces with Underwearness to launch a giving campaign in Milwaukee, where Wendy is based. Koree introduced us to a local supporter there, and we are helping to promote a drive with the goal of collecting 5,000 pairs of underwear for local nonprofit Journey House. Journey House will then distribute the underwear to families in need on Milwaukee’s south side.
We couldn’t be more proud to have helped Underwearness on a recent Sunday afternoon and to have expanded our support outside Colorado to the current fundraising drive in Milwaukee. Although our part is just a small drop in the bucket toward satisfying the demand for clean underwear, we walked away with a new appreciation for what a good heart, a great idea and lot of hard work can do. Thank you Koree and the Underwearness team for all you do to give kids dignity!
NOTE: if you’d like to get involved in our effort to support Underwearness in Colorado or in Wisconsin, please contact getgiving@groundfloormedia.com.
Morris Animal Foundation’s Canine Cancer Campaign tag line says it all, “Best Friends Helping Best Friends.” It was our team’s love for our best friends that quickly united us to support the Canine Cancer Campaign as part of GroundFloor Media’s 10th Anniversary Get Giving
In March, something changed in Duke. At first, the vet optimistically thought it was a minor infection, but he wanted to run additional blood work. A few days later that blood work confirmed the worse –Duke had lymphoma. According to Morris Animal Foundation, 1 in 4 dogs will die of cancer. It is also the leading cause of death in dogs over the age of 2 years, and the risk increases with age. On June 20, my best friend Duke became part of that statistic.
Morris Animal Foundation’s Canine Cancer Campaign is funding research to help develop prevention strategies, test new treatments, establish tools for cancer researchers and train new scientists specializing in cancer research. Our team hopes that you will support this campaign by helping raise funds to one day cure this disease that affects so many of our "best friends." For every dollar we raise, through its 10th Anniversary Get Giving program, GroundFloor will match it up to $2,500.00. Please take a moment to visit our giving page and learn more about Morris Animal Foundation’s Canine Cancer Campaign. Feel free to share the link with friends and family because together we are working to fund a cure.
~ Kristina, team member of GrrrrrroundFloor Animals
Celebrating 10 years of what matters most ~ our people.

When I started the company a decade ago in my unfinished basement in Boulder, it was truly out of desperation (I had recently moved to Colorado, bought a house, was weeks from getting married and was without a job due to the recent dot-com bust) and a desire to be the type of company that others were not. I realize it doesn’t sound like a well thought out business plan, and trust me, it wasn’t. My business “plan” was outlined on the back of a napkin at a bagel shop in Boulder. It contained three critical points: 1) I wanted to work with people that I truly enjoyed being around; 2) I wanted to offer a flexible, blended work environment; and 3) I wanted to be able to make enough money to give back to the community. Do you thinkHarvard Business Review called? Not so much. Regardless of my lack of planning, I feel proud of the fact that 10 years later, we have not waivered on any of these principles.
I was once told that people start their own business so they can lead a balanced life. I would like to run into this person again so I could gently tell him that there is no such thing as a balanced life. Your life and work will be intertwined, and there will be no distinct line between the two. There is only one thing to do – make every second of every day count. We tend to call it a blended life around here. Last night I answered an urgent call from a client while my husband pushed our toddler in a stroller, I carried our infant in a Baby Bjorn and we juggled holding the leash so our giant Bernese Mountain Dog could go for a walk before it rained. As I hung up (thankful that we managed to make it through the conversation without any screaming or temper tantrums), I was reminded of how fortunate I am to be a part of a culture that embraces (and even celebrates) this insane lifestyle we all lead.
Someone recently asked me which accomplishment I was most proud of during the past 10 years at GroundFloor Media. It wasn’t the awards, financial stability or the innovations we have helped forge in the industry. It was – quite simply – the colleagues, clients and partners we surround ourselves with each and every day.
For each one of you, I am truly grateful.
~ Laura Love-Aden
Did you know that 170,000 Colorado children do not have basic health care? GroundFloor Media's Amanda Brannum recently sat down with Deb Federspiel from Children's Hospital Colorado's Children's Health Advocacy Institute (CHAI) to talk about our partnership, funded by The Colorado Trust, working together to reach mothers and families throughout Colorado to inform, educate and encourage families to speak up for better access to health care in Colorado. Learn more about the program and how you can get involved at www.childrenscolorado.org/speakup
We're more than half-way through the year already and the GFM team is going strong as we launch into the second half of 2011. In addition to lots of exciting client activities, we're also preparing to celebrate our 10th Anniversary. Join Ramonna Robinson and Amy Moynihan for a quick overview of where we've been and where we're headed through the remainder of the year!
Where do you draw the line with social media? No Twitter or Facebook after work? No LinkedIn while still in bed in the morning?
I recently found my “line” while getting married and going on our honeymoon. Aside from a few Facebook and Twitter updates during the wedding weekend and honeymoon, I left my phone in the hotel and tried as hard as possible to focus on everything and everyone around us. It was a break from my online world that was very much needed, yet extremely difficult. Many times I found myself digging for my iPhone in my purse to check Twitter only to laugh at myself because I had just left it in the room minutes earlier.
What about social media while under the knife? As long as my hospital gown covered all the important places, I would not balk at doctors sharing educational information that could help medical students and future patients. And I’m not alone. One patient in Ohio apparently felt the same way while preparing to have a new kind of knee surgery.
“Live tweeting during surgery: lessons from a successful debut,” offers an interesting overview of this next phase of social media for the health care industry. Doctors, via three hospital communications employees, relayed tweets as the procedure progressed. UStream was also used to offer followers a live feed of the surgery.
There are certainly a lot of privacy and legal issues to research and follow but by tapping into the hospital’s legal counsel early, the staff was able to plan for emergency scenarios – including stopping the UStream feed if needed – and have the contingency plans pre-approved by hospital counsel.
In the end, Ohio State University Medical Center weighed the pros and cons of this very public approach and recognized the tremendous opportunity that existed for bringing new research, technologies, the doctors’ expertise and a first-person patient account to life in a new way. The organization is certainly not the first in the health care industry to think outside the box when it comes to using social media—in February my colleague Kimmie Greene blogged about work The Fearey Group in Seattle was doing for Swedish Medical Center using Twitter.
Do you think live-streaming content will become mainstream among health care providers? Would you be willing to have your surgical procedure chronicled and broadcast across the Web while under the knife?
~Alexis
Social media can be a powerful platform for customer service. Conversations take place in real-time (or close to it based on your company’s bandwidth) and organizations have the ability to catch issues before they escalate if they are actively monitoring their channels.
Using social media is part of my job, but even more it is part of my daily life as a general consumer. Therefore, I am impressed when a company responds or proactively engages with me on Facebook or Twitter in a transparent, relevant way.
Most recently I was pleasantly surprised by PostNet, a business services retailer offering copying, shipping, and finishing services. On Monday around 11 a.m., I checked in to FedEx Kinkos on Blake Street downtown using FourSquare. I was there to pick up a wedding-related project that had been dropped off two nights prior, and still ended up spending an hour waiting for a few things to be fixed. Needless to say, I was frustrated and shared my discontent via Twitter:
GroundFloor Media is proud to have partnered with Stu Swineford of Relish Studio on countless projects during the past 10 years. The Relish team is comprised of true graphic design and branding experts, and together we brainstorm and execute many integrated social media and communications projects for our clients. We are honored to have Stu share his insights on social media branding in GFM’s first-ever guest blog post.
Social media enables businesses to potentially engage a larger audience, but many businesses ignore an important element that could make or break their message cohesion—branding. When undertaking a social media campaign, it is important to focus on both the message and the creative Any time you create a consumer touch-point, an opportunity exists to reinforce and enhance your brand through design and focused attention to logo placement and brand standards.
Logo treatment and placement is the primary graphic element you can use to tie your messaging to your brand, and most of the major social networking platforms allow for logo treatments within their interface (e.g., Facebook, Twitter, YouTube, Yelp, etc.). There may be other opportunities to leverage your trademark either in background designs, in line with messaging or elsewhere within each platform, and businesses would be well advised to make use of these brand-centric opportunities. In most of the more popular social sites, logo placement within the interface is restricted to avatar-sized areas for branding so you may want to work with your designer to prepare an icon based on your logo if your standard branding elements do not lend themselves well to this small-format treatment.
Some social media sites allow for extended designs (e.g. Twitter) and treatments of both your logo and color palate (e.g., YouTube and others). We recommend leveraging these opportunities to their fullest in order to create an overall aesthetic that will reiterate to your customers that they are visiting your business property wherever they engage your brand via social media. Platform-specific background designs, color palate treatments and logo placements combine to enhance your brand and capture your audience. Utilizing all branding opportunities will create a professional feel that gives credence to your messaging as well as boost your market presence.
From messaging to digital strategies, GroundFloor Media and Relish Studios can together help ensure that what you say in the realm of social media looks as great as it sounds.
~Stu Swineford
Relish Studio
twitter.com/relishstudio
Facebook.com/RelishStudio
The evening of Sunday, May 1, 2011, will be marked as a great day in our nation’s history. At 10:45 p.m. ET the major news networks broke through regular programming to confirm the news, and just before midnight on the east coast President Obama addressed the nation.
But, for anyone within arms reach of their computer, iPad or mobile device, confirmation came twenty minutes earlier when Keith Urbahn, the chief of staff for the former defense secretary Donald Rumsfeld, sent out the following 77 characters:
So I’m told by a reputable person they have killed Osama Bin Laden. Hot damn.
I’m connected to my Hootsuite iPhone app at the hip; so it’s ironic that I missed this unfold as I was on a plane to Denver from San Diego. However, as we drove home from the airport I was reading the updates from Twitter out loud as my fiancé was struggling to get a mobile news website to load so that he could read it for himself. Twitter was moving so fast, and the mix of official updates and raw emotion gave me goose bumps—as did the pictures people began posting to Facebook of President Obama addressing the nation. A few tweets that I can’t stop thinking about include:
9/11 widow on my flight. In tears. Comforted by entire cabin. Life altering event to see (@jimformanKING5)
So when Obama said last week he had 'better stuff to do' than talk about his birth certificate... Yeah. (@ewstephe)
As a New Yorker, as an American, thank you to the 2340 coalition soldiers (1400+ American) lost and 11,000+ wounded in the last 10 years. (@anildash)
Happy at the news tonight, but also feeling compelled to tweet variations of "let's remember most Muslims are peaceful & reasonable people." (@kristenhowerton)
In the weeks ahead the traditional news organizations will examine every aspect of the successful mission carried out by the incredibly brave men and women of American’s armed forces. Public relations industry outlets will explore the impact of Osama Bin Laden’s death on social media vs. broadcast and print mediums.
It’s an exciting moment to be an American, and to be a tiny part of the communications industry that will dissect and deliver the news around the world with the click of a mouse.
~Alexis
So you have a strategic social media plan—maybe you’ve even launched a Facebook page and created a Twitter account. This is an exciting and important step forward for many companies. However, now the question is, “how are we going to create enough content to keep it dynamic?” Below are four tips for keeping you sane, and your followers interested.
According to a new study from Mashable and Effie Worldwide, 70 percent of marketers plan to increase their social media spend by 10 percent or more this year. Read the full Mashable article here.
While this is promising news for the communications and advertising world, it immediately made me think, “with more money comes greater responsibility.”
Almost everyone who touches social media is still grappling with how best to measure and quantify the ROI of these programs. Can you put a dollar value on a Facebook fan? What is a Facebook “Like” and a retweet on Twitter really worth? At a Red Door Interactive digital measurement panel I attended last week, Nancy Koons, senior web analyst at Vail Resorts, made a comment that really resonated with me. She said that at Vail Resorts there is an internal acceptance that the numerical data collected from the corporation’s social media usage does not account for the unseen, intangible strategic value of social networking for the brand. For a company of their size, I thought it was exciting and noteworthy that the executives still see the value of social media even though a pie chart may say otherwise.
I believe it is our industry’s responsibility to marry the quantitative with the qualitative in order to help our clients understand how their investment in social media is impacting their brand – be it brand awareness, customer engagement or reputation management. If we collectively fail as an industry to demonstrate success in a manner that resonates with the marketers and executives who are willing to invest in the digital world, we may never have the opportunity to identify just how powerful social media can be for connecting brands with end-users.
Foursquare, check! Gowalla, check! Facebook Places, Yelp and Scvngr, check (check and check)! It’s exhausting just thinking about all the different platforms that now exist for checking in at various locations, sharing tips and chasing deals – and now imagine this abundance of choices from the perspective of a consumer who is trying to interact with your brand or service.
Jason Dempsey from Moxie Interactive offered some important reminders about successful location-based marketing in his recent “The Introductory Guide to Location-Based Marketing” article for ClickZ.
In addition to agreeing with his “keep it simple” approach, I’d add that it is critical to limit the number of barriers to entry for any sort of deal/contest that requires interaction on one of these platforms. For example, if you have to check in at a store and upload a video of yourself and “like” the store on Facebook in order to be entered to win something, the prize better be worth all that effort. Otherwise, you are probably better off rewarding your tech savvy customers immediately upon check in (mobile = instant gratification) and then also sharing helpful content with them as a secondary perk to keep them coming back for more. For example, I’d love if Anthropologie rewarded me with a discount on a new spring dress after checking in on Foursquare and then gave me a link to a short YouTube video with tips on the different ways to wear the dress all summer long (yes, I am a shopaholic).
Have you tried incorporating location-based platforms into your marketing plan? What worked, what didn’t, and will you try it again? We’d love to hear about your own experiences and/or share links to other articles and blogs about location-based marketing that you find interesting.
~Alexis
Corey Hayes and Dave Schell from The1stMovement's Denver office visited GroundFloor Media on Friday to talk about how digital - specifically mobile - can work together with public relations to create an integrated and exciting campaign experience for customers. Watch the two-part video series on our YouTube channel to learn more - and let us know what you think!
Part One
Part Two
I read about the term “influencer” daily. I probably use the term at least once a day myself. But who is an influencer in 2011 and what does it mean for our traditional and non-traditional PR practice here at GroundFloor Media?
If I knew the exact answer, I bet I’d be rich. Or maybe at least I’d have a book deal.
I personally believe that there is no such thing as a one-size-fits-all influencer. The person who can move the needle for a national food chain is completely different from the person who can positively impact the way people perceive and talk about a professional services company. The food industry influencer could be a nutritionist, turned blogger, turned author, turned national morning show correspondent. The professional services influencer could be a former analyst who is now on the speaking and networking circuit for his or her industry. And for me, putting the pieces of this influencer puzzle together for our clients is half the fun of influencer relations.
Not everyone with a blog or a Twitter account should automatically be given the powerful title of an influencer. I’m not arguing that at all. There seems to be a new tool every day to help us measure the reach of such influencers – Klout, Radian 6, Sysomos, GroupHigh, and so on. It takes tools like these, and a healthy dose of research combined with a bit of common sense and a little luck, to find the one trait that all influencers should have – a loyal following of people who inherently trust this person and look to them for honesty above all else.
Take Hungry-Girl for example. Lisa Lillien has built an incredible brand and name for herself among women who want to make healthier choices without sacrificing a lot of time, money or energy in their quest to lose weight and get fit. I met Lisa in a professional setting years ago—she had a website, a newsletter and big aspirations. Fast forward a few years and she has multiple books, national tours, countless national TV segments under her belt, and an intensely loyal following that yields incredible results for the brands she gets behind. Was she an influencer when we first met? A lot of people might have argued no. Are they kicking themselves today? You bet.
There is no simple formula (that I know of) for how to approach influencer relations. But that shouldn’t stop you from going after it and making it work for your brand or service. Yesterday’s New York Times food critic is today’s Lisa Lillien. Don’t miss the opportunity to build these relationships before they pass you by!
~Alexis
GroundFloor Media is part of the Public Relations Global Network (PRGN), a global organization of leading independent public relations agencies. As the exclusive Denver member of PRGN, GFM is represented by Vice President and Managing Partner Ramonna Robinson at the semi-annual PRGN meeting currently taking place in Brussels. Watch this short video to learn more about our partnership with PRGN and to hear about what Ramonna hopes to learn at this conference.
Earlier this week Holly Hamann, co-founder of BlogFrog, stopped by GroundFloor Media to chat with Kimmie Greene and some other members of our team about what BlogFrog has been up to.
If you're not familiar with BlogFrog but you have an interest in connecting with female consumers - specifically moms and other niche female audiences - you'll want to watch the quick video below and also read this Forbes blog which gives a great overview of the company. We're thrilled to offer our clients services from partners like Holly and BlogFrog! Thanks, Holly, for sharing some time with our team.
Its been a crazy few days in Austin, and despite everyone warning me that it would be overwhelming, its still surprising how much goes on at South by Southwest (SXSW). New product launches, bloggers, social media discussions, panels, keynote speakers and tons of swag. It really is an amazing mix of Silicon Valley start ups, thought leadership, communications folks, established online brands, established corporate brands, marketing people, advertising experts, tech geeks (I say that lovingly) and anything and everything social media. As an agency employee who focuses on communications and social media strategy, it's a pretty amazing place to be. I will be recapping some of the specifics from the show after I've had a chance to sort through the ridiculous amount of information and let some of it soak in, but for now, here are a couple of the main items that stand out in my mind so far from SXSW 2011: