Good Crisis Communications Article for Other Adrenaline Junkies

I’ve earned the reputation as GroundFloor Media’s “crisis communications queen,” and I take that as a compliment. I am a bit of an adrenaline junkie, and I do enjoy guiding clients through challenging situations ~ although I don’t wish such challenging situations on anyone.

A recent article in the Harvard Business Review highlights some good reminders for those of us who deal with crisis communications on regular basis. From communicating sincerely, right away and from the top to communicating with your customers wherever they are, the article touches on things we’ve all probably learned in the past, but that we may forget in the heat of the crisis.

I hope you enjoy the article:
http://conversationstarter.hbsp.com/2008/04/american_airlines_communicatio.html

~Ramonna