- Lots of discussion about measurement and metrics – what are the best ways to show clients that social media is moving the needle? No one really seems to have the silver bullet on this topic, but there are a lot of solid methods for proving social media's worth.
- Mobile sites vs. Mobile Apps – who is doing what, what is working, is it better to have a mobile site or create an app from scratch? There seem to be a LOT of "app in a box" companies popping up as well, making it much easier for brands to enter that space in the future.
- QR Codes – you can't swing an iPad without hitting a QR code down here. Scavenger hunts (see below), branding microsites and quite a few free drink offers!
- Video – The advent of Flip cameras and the like have made everyone a producer in today's world. There is a lot of discussion surrounding video strategy and how to actually make videos that provide value to your customer. It's one thing to upload a video, it's another to post a video that will make a difference (see "metrics" above).
- Location-based media – FourSquare and Gowalla have gone all out for South by Southwest. I checked in at a few Pepsi-related locations and earned a "Golden Ticket" badge that got me into a private concert on Monday night. There are a lot of fun things happening in the location-based world despite the fact that no one totally has it figured out from the business side yet.
And I would be remiss if I didn’t give a shout out to www.rightnow.com for "The Game" scavenger hunt. Using QR Codes and Twitter hashtags, I ended up winning Sunday's grand prize – a new Nikon D7000 with a lens that will make me the envy of my photo-snapping friends. As the lucky winner, it's easy for me to say, but The Game was a great use of multiple platforms that really fosters the type of engagement we're all working to achieve through social media.
- Jim